How do I register?

Register here and select the ticket you would like to purchase. Enter your credentials if you already have an account, otherwise select the option "I am a new customer, I don't have a password" to create your account. Wait for your confirmation email, and you’ll be good to go!

When will I get further details about the ticket that I have purchased?

We will contact you with more details a few weeks before the event via email.

How do I get access to the 3 days FachPack exhibition?

After purchasing your ticket, we will send you a voucher code for the full conference through email.

What is the cancellation policy?

You can cancel your purchase up to 3 weeks before the event. To find out more about cancellation fees please visit our privacy notice. If you have purchased a ticket with accommodation, please email us at community@packagingeurope.com and we’ll sort this for you!

Can I transfer my ticket?

Yes. If you would like to transfer your ticket to another person or upgrade your ticket, please contact Packaging Europe’s Customer Service Team via email at community@packagingeurope.com

When will I receive my order confirmation?

You will receive your order confirmation right after the tickets purchase.

Is the venue accessible?

We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements, you will have the opportunity to indicate this when filling out the event registration form.

How do I get to the venue?

The address of the venue can be found here, along with transport options and directions.

I have dietary requirements, what should I do?

You will have the opportunity to indicate this when filling out the event registration form.

Where do I get my credentials to view the event online?

If you have purchased a ticket that includes the online pass, you will receive an email with your credentials one week prior to the event. The event can be watched live or on-demand.

Which browser should I use for the live events?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported, and your experience may be adversely affected.

Can I access sessions on-demand?

All sessions will be available to watch for 30 days after the event. To watch a session on-demand, go to the agenda page, select the session you wish to view and click the 'Watch Recording' button. Please note that recorded sessions will be available to view approximately 2 hours after each live session ends.